Terms & Conditions

Cancellation Policy and Deposits

We kindly ask for a full 48 hours notice if you need to cancel or reschedule an appointment. Cancellations can be made by email, by phone, text or in person. Failure to comply with our 48-hour cancellation notice policy will result in the loss of a deposit or the loss of a treatment session (if part of a package). 

When booking treatments:

A £30 deposit  will be charged for treatments under £200.

A £60 deposit will be charged for treatments that are £200-£400.

A £100 deposit will be charged for treatments above £400.

The deposit provided can be redeemed against a treatment, or kept in your file to serve as a deposit for a future treatment when re-booking.

Although most of our consultations are free of charge, we do require a holding deposit of £25 to secure the booking. This is to reduce no-shows and maximise appointment availability for our existing clients. Once the consultation has been attended, deposits can be refunded or used to secure future bookings.

The fee for Skin or ClearVein consultations is £30. This fee is non-refundable but can be used towards the payment of a treatment or product.

Please be aware that if you arrive for a treatment and it is deemed unsafe to treat due to before and aftercare points not being followed (eg. sun exposure, fake tan), this will be counted as a no-show and you will lose this session (if part of a course) or you will be charged for it (in case of a single treatment).

Offers & Discounts

If you work in the NHS, emergency services, social care sector or armed forces and holds a Blue Light Card, you can get 10% off treatments. Simply bring your card with you on your next visit.

Financing via PayItMonthly

We offer interest-free finance on treatments or packages that are over £450 (excluding laser hair removal). The whole cost can be split into 3 to 6 monthly payments. We take a £30 administrative fee. Maximum borrowing amount: £3000.

Please note an agreement must be set up and approved prior to purchasing any treatments using PayItMonthly.

Late Arrivals

Arriving late for your appointment will unfortunately result in a reduction in your treatment or consultation time. If we need to cancel or reschedule your treatment due to a late arrival, we will charge a no-show fee or the treatment missed will be deducted from your course of sessions.

Refunds

We can only exchange unopened products returned to us in a saleable condition with an original receipt within 7 days of purchase. Opened products cannot be exchanged. If products are damaged, this must be reported to us within 72 hours.

Pre-paid treatment courses can be refunded, but the sessions already used will be charged at their full individual price as the course discount will no longer apply.

Treatment Disclaimer

Results will vary from person to person. Factors such as medical history, lifestyle and age can greatly affect your treatment results and its longevity. The results shown in our before and after pictures on the website are individual and results are not guaranteed.

This website provides information about all the cosmetic, health and wellbeing treatments provided at The Hampton Clinic. It is intended to assist individuals to make an informed decision about all the services that we offer. We do not offer medical advice and we do not diagnose any medical condition. This site is intended to provide individuals with educational information only.

Children

Although your children are more than welcome to the clinic, they are not allowed into the treatment rooms for health and safety reasons. Our staff members are unable to look after your children while you are having treatment, so we ask that you do not bring your children along unless they will be supervised by an adult while you are in the treatment room.