Terms & Conditions

Thank you for choosing The Hampton Clinic.

We take great pride in the quality of care, professionalism, and results we deliver.

Please take a moment to read through our Terms & Conditions, which outline our key policies to ensure a smooth and enjoyable experience for all clients.

Appointments & Deposits

• When booking treatments, a 50% deposit will be charged to secure your appointment.
• For certain consultations, we require a £25 holding deposit, which is non-refundable but can be redeemed against the cost of a treatment or product.
• Arriving late for your appointment may result in a reduction of treatment time.
  If your appointment needs to be cancelled or rescheduled due to late arrival, a no-show fee will apply, or the missed session will be deducted from your course.

Cancellations

We completely understand that plans can change. To provide the best possible service for all of our clients, we kindly ask for at least 48 hours’ notice to reschedule or cancel an appointment.

• If less than 48 hours’ notice is given, or you do not attend your appointment, we reserve the right to retain your deposit or treatment cost as applicable.
• For pre-paid treatment packages, the full cost of the missed session will be deducted from your course.
• If you become unwell within 48 hours of your appointment, please contact us as soon as possible to discuss your options.

Late Arrivals

Arriving late for your appointment will unfortunately result in a shortened treatment or consultation time.If your practitioner is unable to proceed due to lateness, this will be treated as a no-show, and the applicable fee or session deduction will apply.

Children

While we love welcoming families, please note that children are not permitted in treatment rooms for health and safety reasons.

Our staff are unable to supervise children during appointments, so we kindly ask that you arrange alternative supervision if needed.

Clients who work in the NHS, emergency services, social care sector, or armed forces and hold a valid Blue Light Card are eligible for a 10% discount on treatments.

Please bring your Blue Light Card to your appointment to redeem this offer.

We strive to deliver outstanding care and results. Please note that refunds are not offered for treatments, products, pre-paid packages, or gift cards purchased in clinic, or for any online treatment bookings.

Exceptions apply to purchases made online or by phone — please see below.

If you experience an adverse reaction to a treatment or product, please contact us by phone or email at enquiries@thehamptonclinic.co.uk. Our team will happily advise on aftercare, suitable alternatives, or, at our discretion, discuss an appropriate resolution.

This policy does not affect your statutory rights.

Refunds for Online or Telephone Purchases (Pre-Paid Packages & Gift Cards)

We hope you’re delighted with your purchase.

If, however, you change your mind about a pre-paid package or gift card purchased online or by phone, you are entitled to a 14-day cooling-off period, during which you may request a full refund.

To request a refund, please email enquiries@thehamptonclinic.co.uk within 14 days of purchase, including your proof of purchase.

After this 14-day period, our standard no-refund policy applies. Please note:

• The 14-day cooling-off period does not apply to purchases made in clinic.
• Refunds cannot be issued for any redeemed or partially used packages or gift cards, even within the 14-day period.
• Our cancellation policy applies to any appointments booked using a pre-paid package during or after this period.

Pre-Paid Packages & Gift Card Expiry

• Pre-paid packages are valid for 12 months from the date of purchase (for packages under 10 treatments) or 18 months (for packages of 10 or more).
• Gift cards are valid for 12 months from the date of purchase.
• Please ensure you schedule your treatments in good time before expiry. Refunds cannot be issued for unused or expired packages or gift cards.

If illness or exceptional circumstances prevent you from using your package before expiry, please contact the clinic directly, and we will review your case and advise further.

Please note we do not perform treatments on individuals under the age of 18.

Results will vary from person to person. Factors such as medical history, lifestyle and age can greatly affect your treatment results and its longevity. The results shown in our before and after pictures on the website are individual and results are not guaranteed.

This website provides information about all the cosmetic, health and wellbeing treatments provided at The Hampton Clinic. It is intended to assist individuals to make an informed decision about all the services that we offer. We do not offer medical advice and we do not diagnose any medical condition. This site is intended to provide individuals with educational information only.

We encourage clients to refer to our website for current pricing information; however, please note that pricing may vary for certain treatments. Quotations for tattoo removal will be provided exclusively following a thorough consultation and assessment. Treatments for vascular irregularities and pigmentation are subject to variability, and your practitioner will tailor a personalised treatment plan accordingly. Please be aware that our reception team is unable to provide pricing details under these circumstances.

If you arrive for treatment and it is deemed unsafe to proceed (for example, due to sun exposure, fake tan, or not following pre/post-care guidelines), this will be treated as a no-show and the treatment will be forfeited or charged in full.

Thank You

Your custom and trust mean a great deal to us.

Thank you for choosing The Hampton Clinic, we are committed to ensuring every client receives exceptional care, professionalism, and lasting results.