Terms & Conditions

Cancellation Policy and Deposits

We kindly ask for a full 48 hours notice if you need to cancel or reschedule an appointment. Cancellations can be made by email, by phone, text or in person.  

We require a deposit to secure your single treatment booking. We reserve the right to retain this deposit when changes to your appointment are made with less than a full 48 hours notice prior to the appointment time. 

Failure to cancel or reschedule a session that is part of a course of treatments with 48 hours notice will be considered a no-show and will result in a forfeit of the session missed.

Late Arrivals

Arriving late for your appointment will unfortunately result in a reduction in your treatment or consultation time. If we need to cancel or reschedule your treatment due to a late arrival, any deposits paid will be lost or the treatment missed will be deducted from your course sessions.

Refunds

We can only exchange unopened products returned to us in a saleable condition with an original receipt within 7 days of purchase. Opened products cannot be exchanged. If products are damaged, this must be reported to us within 72 hours.

Pre-paid treatment courses can be refunded, but the sessions already used will be charged at their full individual price as the course discount will no longer apply.

Treatment Disclaimer

Results will vary from person to person. Factors such as medical history, lifestyle and age can greatly affect your treatment results and its longevity. The results shown in our before and after pictures on the website are individual and results are not guaranteed.

This website provides information about all the cosmetic, health and wellbeing treatments provided at The Hampton Clinic. It is intended to assist individuals to make an informed decision about all the services that we offer. We do not offer medical advice and we do not diagnose any medical condition. This site is intended to provide individuals with educational information only.